🔄 Return & Refund Policy
1. Overview
At Lingampalli Food & Spices, we strive to deliver fresh, high-quality products. Due to the nature of food items, returns are accepted only under specific conditions.
2. Eligibility for Returns
We accept returns or replacements only if:
- You received a damaged product
- You received a wrong item
- The product is defective or spoiled upon delivery
👉 The issue must be reported within 24–48 hours of delivery.
3. Proof Requirement
- Customers must provide clear photos or videos of the product and packaging.
- This helps us verify and process your request quickly.
4. Non-Returnable Conditions
We do not accept returns if:
- The product has been opened, used, or partially consumed
- The request is made after 48 hours of delivery
- The damage is caused due to improper storage or handling by the customer
5. Refund Process
- Once your request is approved, refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
6. Replacement Policy
- In eligible cases, we may offer a replacement instead of a refund
- Replacement will be shipped at no additional cost
7. Cancellation Policy
- Orders can be cancelled only before they are shipped
- Once shipped, cancellation is not possible
📞 Contact Us
For any return or refund queries, please contact us through our website with order details.